Frequently Asked Questions

Helpful answers about shopping with mevqory™.

How can I contact mevqory™?

You can contact our customer service team by email at service@mevqory.com or by phone at 00852-4266564.

When is customer service available?

Our service hours are Monday–Friday, 10:00–17:00 (UTC-7).

How long does order processing take?

Orders are typically processed within 1–3 business days after payment is confirmed.

How long does delivery usually take?

Estimated delivery is typically 7–15 business days after dispatch. Actual delivery time may vary depending on the destination, carrier operations, customs, and other circumstances.

Can I cancel or change my order?

Please contact us as soon as possible if you need to request a cancellation, address correction, or other order change. Requests can only be accommodated before fulfillment or shipment when operationally possible.

How long do I have to request a return?

Eligible products may be returned within 30 calendar days after delivery.